At OTR Truck Services, we provide professional services tailored to each client’s needs. As a service-based business, refunds are not permitted under normal circumstances once an agreement has been made and payment has been received.

We take pride in the quality of our work and aim to ensure client satisfaction through clear communication and professional execution. If there is an issue with the service provided, we encourage clients to contact us directly so we can address concerns in good faith.

Exceptions:
Refunds may only be considered under exceptional circumstances at our sole discretion and must be requested in writing within 7 days of the service date. Any approved refund will be subject to review and may incur an administrative fee.

By purchasing our services, you agree to this policy and the terms discussed at the time of booking.
Where items have been made or personalize for you, they are non-refundable unless defective. Please be sure to confirm all items prior to purchasing.
If you need to refund a service, send us an email at our contact email address on this website and provide us a reason in writing a refund and termination of the services is needed. 

Once your refund request is received, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.

For partner services like tax assistance or factoring, you will have to contact those companies. Upon request, we will provide contact information to you.